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Studio Policies

Thank you for becoming a part of the Reformr. community. Our goal is to offer the best possible experience to all our clients. At The Reformr., we prioritize operating efficiently and respectfully, valuing the time of both our clients and instructors. 

Strict 12-hour cancellation policy – no exceptions. Please only book a class if you are certain you can attend.

  • We have a strict 12-hour cancellation policy – no exceptions. Please only book a class if you are certain you can attend.
  • Reformr. employs a strict cancellation policy for all classes. Any class cancelled within 12h before the booked class; the client will be charged the full fee for that class.
  • Classes cannot be cancelled by leaving a telephone message, WhatsApp or speaking to Reformr. staff.
  • In case of last-minute instructor illness or emergency, we will make every attempt to find a replacement instructor or notify you of class cancellations.
  • If a class is cancelled by Reformr. at the last minute, then client will not be charged for that class.
  • Reformr. has the right to cancel or combine with another class, any class with two or fewer clients enrolled. You will be given adequate notification if this occurs.
  • All clients who participate in classes at the Reformr. must fill out a registration form and sign a liability waiver.
  • Please always sign in at reception before entering your class.
  • All payments for classes and sessions must be made in advance.
  • Please let us know of any injuries or special health conditions you may have to ensure the safest experience for you and so that the instructor can modify your workout.
  • Please arrive at least five minutes before the class starts as classes build progressively to warm up the body properly.
  • Minimum age for group classes is 16, with parental or guardian consent. For private sessions, it is up to the discretion of the owner and instructor.
  • Children under 8 years old may not be in the studio without supervision.
  • To ensure availability in your favourite class, we strongly advise you reserve your spot by booking in advance for all group classes via the Reformr. app.
  • Some classes require pre-booking, please check the schedule for details.
  • If you have a class package, you can sign into your desired class online in advance.
  • We highly recommend you purchase your class packages ahead of time.
  • All Pilates Reformer group classes require pre-booking.
  • Clients with little or no recent Reformer experience must book an evaluation session before joining a Reformer class.
  • One of our Pilates Reformer instructors will assess your experience and suggest the level suitable
  • Complete Reformer beginners must sign up for a Reformer Principles class or book a private assessment with one of our instructors. Once you have been evaluated, you will be advised as to which group class and level is right for you.
  • All weekly reformer classes require advance booking and payment via the Reformr. app.
  • Private and group-private sessions may be scheduled in advance at our reception
  • Please contact reception ahead of your scheduled private session if you are running late
  • If a client is less than 15 minutes late for a private or semi-private session, the session will be abbreviated and end at the scheduled time.
  • The instructor is under no obligation to make up this time
  • If a client is more than 15 minutes late without notice, the session will be cancelled and the client will be charged
  • We have a limited number of spaces and machines for each class and/or private session. Last-minute cancellations don’t allow our staff enough time to offer someone on the waitlist your spot.
  • If you arrive more than 10 minutes late for a private session, and have not notified a Reformr. staff member, please note the session will be cancelled and you will be charged for the full amount of the class.
  • If you are late but have notified a Reformr. Staff member, you will only be allotted your scheduled time and forfeit the time lost.
  • Clients arriving more than 5 minutes late for a group class will be denied entry.
  • Instructors may deny students entry to classes if there is a concern that a client has missed the warm up and will be at risk of injury
  • If you are late, we reserve the right to give your reserved spot to those on the waitlist.
  • If you have reserved a space in class and are going to be 5 minutes late, please let the studio know ahead of time, so that your spot may be held.
  • You can put your name on a waitlist for classes that are fully booked.
  • If a spot becomes available on a waitlisted class, we will let you know as soon as possible!
  • If you do not respond to the email instructions or the text message within 1 hour you risk losing your spot and it will be offered to the next person on the list.
  • All class purchases are strictly non-refundable and non-transferable.
  • If you have purchased a class package, please note the expiratory date. This is the date by which all classes in your purchased series must be used.
  • Unused sessions are non-transferable and non-refundable.
  • If you are going to be away for an extended period, please advise reception. Please note that we do not accept any refund or exchange requests.
  • Extensions of class packages are only available for medical reasons.
  • In case you are medically unfit to participate in Reformr. Pilates, we will freeze your package until you are able to resume (with a medical diagnosis).
  • This does not apply to any promotional or discounted offers.
  • Reformr. does not accept any responsibility for the loss, theft or damage to any items brought into the studio, and clients do so at their own risk.
  • Please keep all personal and valuable belongings with you at all times.
  • You are expecting? Congratulations! To make sure you are safe to exercise during pregnancy, please provide a doctors’ certificate that you are medically fit to do so.
  • Wear comfy clothing that allows you to move freely.
  • Footwear is important;
    Reformer Pilates: socks with grips are required

FAQ's

Need help? You’ve come to the right place!

Below, you’ll find answers to frequently asked questions. If you need further assistance, please feel free to email us at info@thereformr.com

Yes, you can now purchase through our website, or you can come to our studio.
ApplePay, Visa and MasterCard are accepted at the studio soon. See our Prices & Packages Page for various package options.

Please ask your instructor for feedback. If you are already at an advanced level, consider trying a different class or teacher to keep your body guessing!

We recommend booking your class in advance via the Reformr. app. However, it is possible to drop in for most classes, though this means your place is not secured and you might be unable to attend if the class is already full. Reformer classes, all private sessions, workshops and pop ups require prior registration and payment. Once you have made a booking you must provide 24 hours notice by email if you wish to cancel, otherwise you will be charged.

Please purchase carefully as NO REFUNDS are available for any session or package. Packages are non-refundable and non-transferable to other students.

We understand that plans change, but due to limited capacity, classes cancelled within 24 hours of the class will be charged.

We offer a Beginner Reformer classes, which requires no prior Pilates experience.

If you have already taken Reformer classes at another studio and don’t want to start from scratch you can join more advanced classes.

Schedules are subject to change and substitute teachers may be used at short notice.

If a class, workshop or pop up is full, you can add your name to the wait list. If a space opens we will call you to see if you would like to take the spot. If you are added with less than 24 hours notice you can cancel without the class being deducted from your credits.

Your doctor can advise when it’s safe for you to exercise during your pregnancy. Please note that we require approval from your physician before commencing a pre-natal Reformer Pilates class.

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